Returns & Exchanges

Hey, we get it - sometimes you change your mind or pick the wrong size. But don't worry, we've got your back! You have 14 days from the day your order was received to send back your items for a refund/ exchange. So go ahead and try on the items without any worries - we're here to make sure you're happy with your purchase!

POLICIES

  1. Refunds/exchanges must be made within 14 days of receiving the package.
  2. All items must be returned in the condition in which they were received, brand new, unused and inside their original packaging.
  3. We are happy to exchange the piece for a different style, as long as the price differences are paid for.
  4. Exchanges are subject to stock availability.
  5. We recommend purchasing the desired exchange piece to avoid the stock selling out while we are waiting for the exchange piece to come back. We can then issue you a refund when we receive the original piece.
  6. Sale items are non-refundable.
  7. If the item has arrived damaged we must be notified within hours of package being received.
  8. We are not responsible for loss or damage during return shipment.
  9. The return form must be included in the return package.

EXCHANGE

We totally understand that sometimes you need to switch things up! If you want to make an exchange, no problemo! Just keep in mind that you'll need to cover the shipping costs to send the item back to us and for us to send the new exchanged item to you.

Once we process your exchange, we'll send you an invoice for the return shipping cost. And just a heads up - we can only offer one exchange per order, and we won't be able to refund any postage costs if you return the product to us.

If you wanna make sure you get your hands on that new item, we recommend processing and shipping your return to us ASAP. If we don't have the item you want in stock, we'll contact you directly to figure out a plan.

REFUND

Now, if you want a refund, no sweat! Full-price items can be returned within 14 days of the purchase date. We'll refund your returned items (excluding the original cost of shipping) back to the original payment method you used to place the order. 

So whether you're making an exchange or a return, we've got you covered!

Simply email us at hey@frothcollection.com.au with your order number and we will be happy to organise an exchange/refund.  Processing time from when we receive your exchange/refund item is generally 3-5 days.